Customer Support
Articles to help you support your clients better once they're using Glade embedded in your website
Glade Support is there for your Client's Technical Customer Service
At Glade, we know that your law firm’s reputation depends on providing seamless and reliable service to your clients. That’s why we offer 24/7 technic...
Your Business FAQ and How Your Ai Agent Uses Your Information
To ensure your AI agent provides accurate and relevant support, it can be trained using your firm's own Frequently Asked Questions (FAQs). This proces...
Your Ai Agent's Tone of Voice
Your firm can easily customize the tone of your AI to align with your brand’s communication style, ensuring consistency and professionalism across all...
How to assign your clients and team members to tasks
In Noodle, you can assign team members and clients to workflow templates, consultation bookings, specific tasks, and active cases. Here’s how it works...
Add the Glade iPhone App
Glade is mobile friendly! Whether you're accessing Glade on your iPhone / iPad via a browser or the mobile responsive web app, you'll be able to comp...
How SMS Ai Messaging Works
Your Noodle Ai assistant will follow up via SMS where appropriate. You can enable SMS within your dashboard. Just head to your account, then select ‘B...
How to Edit a Clients Profile Details
Sometimes administration errors happen. Fortunately, Glade provides a user-friendly interface that allows you to easily edit your clients' profile inf...
How to Resend a Case Initiation Email
Overview If a client hasn’t received their initial invitation email to collaborate on a case, or you need to edit their email address and then re-sen...
How to Connect Calendar
Integrating your calendar with Glade streamlines the process of booking client consultations, calls, and meetings, all in one convenient location. Thi...